D-5-1

Tickets

To be completed by Team Director

View ‘None Assigned’ Tickets
(open in new tab)

View Customer Information
(Open in new tab)

Identify Plan

Pay As You Go Members
Help Desk & Remote Access Members
Managed Services Member
D-5-2

Pay As You Go Member

Invoices

 

Check for invoices that are 30 days past due.

No Past Due Invoices
Has Past Due Invoices
Back to Portal Home
D-5-3

Pay As You Go Member

Start chat conversation with computer

“Hello. My name is ________ . We received a message from you. “

No
Yes
Back to Portal Home
D-5-4

Pay As You Go Member

“You are currently one of our Pay As You Go Members.

If you would like a Remote Support Session, I will just need to take payment for the $20 one-time Add-on.”

Add-on?

Remote Support? | No
Remote Support | Yes?
Back to Portal Home
D-5-5

Pay As You Go Member

“Give me a few moments while I get things ready on my end.

Open Ticket

Priority: 2 Normal

Assignee: Remote Agent

Type: Pay As You Go Plan – Remote Session Included

SLA: —>

Add/View Charges: $0.00

Add New Item: 320 – PAY AS YOU GO REMOTE SESSION

Make Invoice

Your total is $______ .
There are several ways to make payment.

– You can click on the Anything Computers.org Icon, and select Access your account.
– You can also give me the information here in the chat.
– You can also call 888.615.HELP

Take Payment Add-On

View Paid Invoice

Save to: Team Director (U:)

Continue
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D-5-6

Pay As You Go Member

View Ticket Receipt

Save to: Team Director (U:)

Notify Remote Agent. Provide ticket number

“Here is your ticket # ………

Please hold again while I transfer you to a Remote Agent”

Re-Assign chat to Remote Agent

Back to Portal Home
D-5-7

Pay As You Go Member

“Not a problem.

If you would like basic support only, I can create a ticket for you.”

Basic Support?

Yes
No
Back to Portal Home
D-5-8

Pay As You Go Member

Open Ticket

Priority: 2 Normal

Assignee: Remote Agent

Type: Pay As You Go Plan – Basic Support Only

SLA: —>

Continue
Back to Portal Home
D-5-9

Pay As You Go Member

“Ok. If you need anything, please don’t hesitate to reach out to us.”

End Chat

Back to Portal Home
D-5-10

Pay As You Go Member

End Chat

“Hello. My name is ________ . I’m calling from Anything Computers.org. You have a ticket submitted. Would now be a good time to connect and check this out?”

“You are currently one of our Pay As You Go Members.

If you would like a Remote Support Session, I will just need to take payment for the $20 one time Add-on.

Add-on?

Yes
No
Back to Portal Home