D-2-4
One Time Support
To be completed by Team Director
One Time Remote Support Session –> $35/session/c
Notify Remote Agent
“Let me get a few things ready.”
Create Ticket
Add/View Charges: $0.00
Add New Item: 310 – ONE-TIME REMOTE SESSION
Make Invoice
Take Payment
Notify Remote Agent. Provide ticket number
Send One Time LogMeIn Support Ad Hoc Link
Add 6 digit code to ticket
Transfer call to Remote Agent
D-2-8
Pay As You Go Member
Yes – Remote Suport Session
“Give me a few moments to get things ready on my end.”
Create Ticket
Add/View Charges: $0.00
Add New Item: 320 – PAY AS YOU GO REMOTE SESSION
Make Invoice
“Your total is $________ .”
“There are several ways to make payment.
– You can click on the Anything Computers.org Icon, and select Access your account.
– You can also give me the information here in the chat.
– You can also call 888.615.HELP“
Take Payment For Add-on
D-2-14
Pay As You Go Member
Add-on + Balanced Owed?
Start Chat conversation with computer
“Hello. My name is ________ . We received a message from you.”
“You are currently one of our Pay As You Go Members.
If you would like a Remote Support Session, I will just need to take payment for the $20 one-time Add-on.
“
“At the same time, you have a past due amount of $ _________ that needs to be addressed first.”
Add-on + Balance Owed
D-2-15
Pay As You Go Member
Create Ticket
“Give me a few moments while I get things ready on my end.”
Create Ticket
Add/View Charges: $0.00
Add New Item: 320 – PAY AS YOU GO REMOTE SESSION
Make Invoice
“Your total is $________ .”
“There are several ways to make payment.
– You can click on the Anything Computers.org Icon, and select Access your account.
– You can also give me the information here in the chat.
– You can also call 888.615.HELP“
Take Payment for past due amount + Add-on
D-2-22
Help Desk & Remote Access Members
Balanced Owed?
Start Chat conversation with computer
“Before we can continue assisting you, there is the past due amount of $ _________ that needs to be addressed first.”
“There are several ways to make payment.
– You can click on the Anything Computers.org Icon, and select Access your account.
– You can also give me the information here is the chat.
– You can also give me the information here.”
Take Payment for past due amount
D-2-23
Help Desk & Remote Access Members
Balanced Owed – Chat
End Chat
Place phone call conversation
“Hello, My name is ______ from Anything Computers.org. We recieved a message from you. “
“Before we can continue assisting you, there is the past due amount of $ _________ that needs to be addressed first.”
“There are several ways to make payment.
– You can click on the Anything Computers.org Icon, and select Access your account.
– You can also give me the information here is the chat.
Take Payment for past due amount
Response
D-2-27
Managed Services Member
Create Ticket
Return to Lead
Create Ticket
Create Ticket
Add Worksheet (if applicable)
Skip ->
Download to: Team Director (U:)
Notify Remote Agent. Provide Ticket
Start Chat conversation with computer
“Hello. My name is ________ . We received a message from you.
Would now be a good time to address the issue?”